If you receive a product that has been tampered with or damaged during shipping, please inform our Customer Care within 24 hours of receiving it and include supporting images and videos to substantiate your claim. This will allow us to address your concern as quickly as possible.
For quality complaints regarding a product, please contact our Customer Care number within 48 hours of receiving your order.
UDGHA cannot be held responsible for any damage that occurs after delivery. Damages resulting from neglect, improper use, or incorrect application will not be covered under our exchange or return policy.
Exchanges will only be accepted if the product is returned in its original packaging, undamaged, and in a saleable condition, subject to the following terms and conditions:
All exchange and return requests will be checked and vetted by UDGHA.
Please note that we do not offer refunds once goods have been sold.
